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  1. Your Acceptance of Terms and Conditions

 The network of websites (including and the related websites which contain a direct link through to these terms and conditions) ("SONY MUSIC Sites") is owned and operated by SONY MUSIC ENTERTAINMENT NEW ZEALAND LIMITED ("SONY MUSIC"). Your access to the SONY MUSIC Sites is conditional upon your acceptance of, agreement to and compliance with the terms, conditions, notices and disclaimers, including the SONY MUSIC Online Privacy Policy, contained here and elsewhere on the SONY MUSIC Sites (together, the "Terms and Conditions"). Your use of and access to the SONY MUSIC Sites constitute your agreement to the Terms and Conditions. SONY MUSIC reserves the right to amend, update or change the Terms and Conditions at any time without prior notice and you should periodically refer to them.

  1. Intellectual Property in Content on SONY MUSIC Sites

 The content of the SONY MUSIC Sites (including copyright works, text, material, software, images, graphics, advertisements, databases, sound recordings, cinematograph films, animation, downloads, e-cards, streaming audio and streaming video) (together, "Content") is copyright © SONY MUSIC ENTERTAINMENT NEW ZEALAND LIMITED and/or its licensors. All Rights Reserved. You must not modify, adapt, copy, reproduce, decompile, communicate, transmit, make available, broadcast, perform, store, republish, print, commercialise, frame, upload or otherwise distribute the Content in any way except as expressly permitted on the SONY MUSIC Sites. Provided that you keep all Content intact and in the same form as made available by SONY MUSIC on the SONY MUSIC Sites, you may, using an industry-standard web browser, temporarily download and view the Content for your personal, non-commercial use but only in the course of browsing the SONY MUSIC Sites. Otherwise no part of the content of this site may be reproduced in any form without the written consent of SONY MUSIC. All rights not expressly granted are reserved by SONY MUSIC. The Content has been carefully compiled from sources believed to be reliable, but all Content is provided on the basis that SONY MUSIC does not warrant or guarantee and accepts no responsibility for the accuracy or completeness from time to time of any Content for any purpose. Subject to any statutory provisions which may not be excluded by law, SONY MUSIC will not be held liable for any damages whatsoever resulting from any action arising in connection with the use of any Content or its publication, including any action for copyright infringement, trade mark infringement or defamation. 

  1. Trade Marks

 You must not use any of SONY MUSIC's trade marks, including: Arista Records, BMG Classics, BMG Heritage, BMG International Companies, Columbia Records, Epic Records, J Records, Jive Records, LaFace Records, Legacy Recordings, Provident Music Group, RCA Records, RCA Victor Group, RLG - Nashville, Sony Classical, Sony Music International, Sony Music Nashville, Sony Wonder, Sony Urban Music, So So Def Records, Verity Records. 

  1. User Licence and Consent

 By submitting, posting or placing any information or other material on the SONY MUSIC Sites (together, "Material") or accessing the SONY MUSIC Sites, you grant to SONY MUSIC a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the Material: 

  1. Use of SONY MUSIC Sites

 The SONY MUSIC Sites may contain one or more bulletin board, chat forum or other communication facility ("Forum"). By using and accessing the SONY MUSIC Sites or a Forum, you agree that you will not do any of the following: 

any reason in SONY MUSIC's absolute and sole discretion but is not obliged to do so. You agree and acknowledge that: 

  1. Linking to SONY MUSIC Sites 

You must not link to any SONY MUSIC Site without first obtaining the prior written consent of SONY MUSIC and such consent must be signed by SONY MUSIC's General Manager of Business Affairs to be valid.

  1. Third Party Websites

SONY MUSIC Sites may contain links or references to Internet websites operated by third parties ("Third Party Sites"). SONY MUSIC provides these links as a courtesy and this should not be interpreted in any way as an endorsement of any Third Party Site. Third Party Sites are not under the control of SONY MUSIC and SONY MUSIC is not responsible for the content of any Third Party Site. SONY MUSIC makes no representations or warranties and accepts no responsibility for the accuracy, completeness, content or use of the information accessible from Third Party Sites.

  1. Termination

These Terms and Conditions are effective until terminated by SONY MUSIC and SONY MUSIC may terminate this agreement and/or your access or membership to the SONY MUSIC Sites at any time without prior notice to you. In the event that SONY MUSIC terminates your access to the SONY MUSIC Sites, you are no longer authorised to access the SONY MUSIC Sites, however, all restrictions imposed on you, licences granted by you and all SONY MUSIC's disclaimers and limitations of liability contained in the Terms and Conditions will survive termination.

  1. Disclaimer and Limitation of Liability

SONY MUSIC does not exclude any rights and remedies in respect of goods or services under the New Zealand Consumer Guarantees Act which cannot be excluded, restricted or modified. However, SONY MUSIC does exclude all other rights, remedies, conditions and warranties in respect of goods, services and the SONY MUSIC Sites arising under custom, law or statute which may be excluded. To the fullest extent permitted by law, 

service, even if SONY MUSIC has been advised of the possibility of such damages or losses. 

  1. Indemnity

You indemnify SONY MUSIC, its licensees and/or assignees in respect of any claims, loss, damage or costs (including legal costs on a full indemnity basis) arising from or in connection with any breach or alleged breach by you of these Terms and Conditions or any other legal obligation.

  1. Waiver

SONY MUSIC's failure to exercise or enforce any one or more of its rights under these Terms and Conditions will not constitute a waiver of its rights.

  1. Severability

If any part of these Terms and Conditions are or become illegal, invalid or unenforceable in any relevant jurisdiction, the legality, validity or enforceability of the remainder of these Terms and Conditions will not be affected and these Terms and Conditions will be read as if the part had been deleted in that jurisdiction only.

  1. Rights and Remedies Cumulative

 SONY MUSIC's remedies and rights are cumulative and none of them limits any other remedy or right of SONY MUSIC. Your undertakings and obligations are cumulative and none of them limits any other of your undertakings or obligations.

  1. Assignment

SONY MUSIC may assign its rights in whole or in part to any person in SONY MUSIC's absolute discretion.

  1. Governing Law

These Terms and Conditions will be governed and interpreted in accordance with laws of the country of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of that State.

  1. Application to Wireless Access

For the avoidance of doubt, these Terms and Conditions equally apply to the use of SONY MUSIC Sites (including access to Content and the purchase of SONY MUSIC goods and/or services) by wireless means, including mobile telephone and other devices in use now or in the future.

  1. Terms and Conditions of Sale

These terms and conditions apply, along with the rest of the Terms and Conditions stated above, when you purchase goods and/or services from SONY MUSIC through a SONY MUSIC Site.


When should I expect to receive my shipment? 

Delivery in New Zealand averages 10 business days from receipt of order, but please allow up to 15 business days. International delivery can vary from country to country depending on customs clearance for your respective country. 

How much will it cost?

Shipping costs for orders from a SONY MUSIC Site depend upon the weight of the items you select. The shipping cost will be displayed on the review order screen, after you enter your shipping address and before you submit your order

Do I get a receipt?

When you submit your order for purchase, we will confirm your order with an order receipt screen. This screen includes a receipt number which you should retain should you need to contact us concerning your order. If you would like additional information about your order, please contact our Customer Service department.


How secure is my information?

SONY MUSIC is aware of the concerns that you may have with the security of using your credit cards to purchase products over the Internet. To protect your data and privacy, we automatically encrypt your personal information and credit card data using Secure Sockets Layer ("SSL") software. SSL is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

How will I know its safe?

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Microsoft Internet Explorer, this is a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.


Is GST included?

Yes. Unless expressly stated otherwise, all prices displayed on a SONY MUSIC Site include Goods and Services Tax (GST).


Can I return goods purchased from a SONY MUSIC Site? Yes. Within 30 days of receipt of your order, you may return any item for a full refund, under the following conditions: 

Damaged or exchange items?

Please contact Customer Service to organise an exchange or refund. We are not able to process exchanges online.

Easy 1-2-3 Process

Just follow the 3 easy steps below:

  1. Please write down the reason for your return and your Receipt Number (from your original order).
  2. Wrap the merchandise securely and box it with the above note.
  3. Return your parcel to: 

Returns SONY MUSIC Direct Level 1, 100 Ponsonby Road, Ponsonby Auckland 1011 


Payment will be considered received once the amount paid by you is received by SONY MUSIC in immediately available funds. SONY MUSIC reserves the right to cancel any order or delivery until payment is received. 


Risk and Damage

All items purchased from a SONY MUSIC Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier and SONY MUSIC accepts no responsibility for any loss or damage of goods occurring in transit. 

Terms and Conditions of Sale of Tickets

We are an agent for the Promoter 

You acknowledge and agree that SONY MUSIC Music sells tickets to you as an agent for and on behalf of the Promoter (the party who presents the event, and includes a promoter, presenter, artist or producer or venue as the case may be, details of which are set out in your Purchase Confirmation). We may vary these terms and conditions at any time and any variation becomes effective upon being posted on this site. We do not set the ticket prices or determine seating locations. Tickets are sold through many distribution points and may sell out. We do not control the inventory of tickets or their availability and we may not have any tickets for sale. 

There may be a limit on the number of tickets each customer may purchase. Also, there may be an age restriction on entry which you should check before purchasing tickets. 

Promoter's responsibilities 

Any representations made by the Promoter with reference to the Event (as specified in your Purchase Confirmation) or performance at any time and any associated complaints or claims arising thereon are the sole responsibility of the Promoter and not us. To the extent permitted by law, we have no liability to you. Promoter's contact details are set out in your Purchase Confirmation. 

Promoter's conditions of sale 

Tickets are sold subject to the Promoter's conditions of sale, a copy of which may be available for inspection at the time of collection of your ticket at the venue, and also (to the extent that they are not inconsistent with the Promoter's conditions of sale) the following: 

Changes In Terms

Product prices, shipping/delivery costs, types of shipping methods, and other terms and conditions of sale, are subject to change without prior notice. Publishing information about a product and/or service on a SONY MUSIC Site does not ensure its availability.